Help Center

Bajji Bajji Help Center — Find answers to any issue, right here

From payments to betting, accounts to bonuses — find guides and support for everything Bajji Bajji right here. Our team is always here for you.

Deposit Issues & Fixes
Withdrawal Process & Timeframes
Bonus Terms & Wagering
Account & Security
Live Betting Guide
Deposit Withdrawal Bonus KYC Verification Live Bet bKash Nagad

What do you need help with?

All Bajji Bajji support categories at a glance

Payments & Transactions
All guides on deposits, withdrawals, balance issues, and payment methods.
24 Guides
Account & Security
Profile updates, KYC verification, password management, and two-factor security.
18 Guides
Betting & Sports
Placing bets, understanding odds, Live Betting, Accumulators, and bet cancellations.
32 Guides
Bonuses & Offers
Guides on the welcome bonus, cashback, referral rewards, and understanding wagering requirements.
15 Guides
Games & Casino
Information on slots, table games, Live Casino, and RNG fairness.
20 Guides
Mobile App
Tips for downloading, installing, and updating the app, plus mobile betting guides.
10 Guides
Responsible Gaming
A guide to self-exclusion, setting deposit limits, and responsible betting.
8 Guides
Technical Issues
Fixes for page loading issues, login problems, clearing cache, and browser errors.
12 Guides
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Get Direct Support

Bajji Bajji's support team is ready to assist you 24/7

Live Chat
The fastest way to get help. Average response time is just 90 seconds. Chat with us in Bangla.
Online Now
Email Support
For complex issues or if you need to attach documents, send us an email. Average response time is 2–4 hours.
Always Available
Telegram Support
Join Bajji Bajji's official Telegram channel. Updates and support, all in one place.
Currently Active
WhatsApp
Message us on WhatsApp. Support is available in Bengali — send a screenshot to help us resolve your issue faster.
8:00 AM – 2:00 AM
Live Chat Preview
B
Bajji Bajji Support
Online • Typically replies within 90 seconds
Welcome! I'm Rahela from the Bajji Bajji support team. How can I help you today? 😊
Just Now
My bKash deposit isn't showing up in my balance.
Just Now
No worries. Could you send me the transaction ID? I'll look into it right now.
Just Now

System Status

Current status of all Bajji Bajji services

Website
Main Platform
Active
Live Betting
Real-Time Odds
Active
bKash Payment
Deposits & Withdrawals
Active
Nagad Payment
Deposits & Withdrawals
Active
Live Casino
Video Stream
Active
Mobile App
Android & iOS
Maintenance
Live Chat Support
24/7 Support
Active
Popular Guides
Deposit with bKash
Most Read • 3 min
What is bonus wagering?
Popular • 4 min read
Submitting KYC Documents
5 minutes
How to Get Started with Live Betting
6 minutes
Refer Friends & Earn Rewards
3 minutes
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Refer a Friend

Join the Bajji Bajji referral program — your friends play, you get rewarded

1
Get Your Referral Link

Log in to your account and copy your personal referral link from the "Referral" menu.

2
Invite a Friend

Share the link with friends via WhatsApp, Facebook, or SMS.

3
Have Your Friend Sign Up

Have your friend register on Bajji Bajji using your link and make their first deposit.

4
Claim Your Reward

Once your friend makes their first deposit, the bonus will be automatically credited to your wallet.

Referral Bonus Details

For every successful referral, you earn 10% of your friend's first deposit — up to ৳500. Your friend still receives their welcome bonus separately. There's no limit on how many friends you can refer — more friends means more rewards.

Supported Payment Methods

Which mobile banking services can be used for transactions on Bajji Bajji

bKash
Deposit & Withdrawal • Minimum ৳200
Instant
Nagad
Deposit & Withdrawal • Minimum ৳200
Instant
Rocket (DBBL)
Deposit & Withdrawal • Minimum ৳200
1–3 minutes
Upay
Deposit & Withdrawal • Minimum ৳300
Instant
Bank Transfer
NPSB/BEFTN • Minimum ৳1,000
30–60 minutes
USDT (TRC20)
Crypto • Minimum $10
5–15 minutes
All transactions are secure

Every payment on Bajji Bajji is protected with SSL 256-bit encryption. Your financial information is never shared with any third party. To learn more, Payment Page See here.

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Deposit Troubleshooting

If your balance hasn't arrived, follow these steps

1
Check your mobile banking app

Open your bKash or Nagad app and check your transaction history to confirm the payment shows as "Successful".

2
Verify Your Transaction ID

Make sure you entered the correct transaction ID in the Bajji Bajji deposit form. Copy-pasting it is the safest approach.

3
Wait 5 Minutes

Network congestion may occasionally cause a delay of 3–5 minutes. Try refreshing the page.

4
Contact Us on Live Chat

If it still hasn't arrived, contact Bajji Bajji live chat with your transaction ID and a screenshot — we'll have it sorted within 10 minutes.

KYC Verification Guide

A one-time verification before your first withdrawal ensures all future transactions go smoothly

1
Go to Profile

Log in and click the profile icon at the top of the dashboard, then select "KYC Verification".

2
Upload a photo of your National ID

Take clear photos of both the front and back of your NID. Blurry images will not be accepted.

3
Submit a selfie

Take a clear selfie holding your NID — this is required to verify your identity.

4
Waiting for approval

The Bajji Bajji team typically completes KYC verification within 1–24 hours and notifies you by SMS and email.

bajji bajji

Bajji Bajji Help Center — Everything You Need to Know

Anyone who has run into a problem on an online betting platform knows how important reliable support really is. Bajji Bajji takes this seriously. Rather than just listing an email address and leaving you waiting, we offer Live Chat, Telegram, WhatsApp, and detailed guides — a complete support system, all in one place.

Bengali-language support — our biggest advantage

On many international betting sites, you have to write in English to get support — which is a real barrier for a lot of people. Bajji Bajji's support team operates entirely in Bangla. You can even use regional dialects like Chittagonian if that's more comfortable — what matters is that your issue is understood and resolved quickly.

Average Live Chat response time is just 90 seconds. Even if you run into an issue at 3 AM, someone will be there to help — that's the Bajji Bajji promise.

The most common issues users run into

Deposit questions are by far the most common ones our support team receives every day. In most cases, the issue comes down to an incorrectly submitted transaction ID or a brief network delay. Either way, both are usually sorted out in under 5 minutes.

The second most common issue is withdrawals. For your first withdrawal, KYC verification is mandatory — this is part of Bajji Bajji's security policy. Once you submit your NID and selfie, all future withdrawals go through without the extra step.

Bonus Issues

The most common bonus question is: what are the wagering requirements, and when can I withdraw bonus funds? Simply put, you can't withdraw bonus money directly — you need to place a certain amount in bets first. Typically, once you've wagered 10 to 15 times the bonus amount, the withdrawal becomes available. For full details, On the Bonus Page It is stated.

Stay Vigilant About Account Security

Bajji Bajji will never ask for your password, OTP, or bank PIN — not by email, phone, or chat. If anyone claims to be a Bajji Bajji representative and asks for this information, they are a scammer. Report any such suspicious contact through our official channels immediately. Account security matters just as much to us as responsible gaming — to find out more, Responsible Gaming View page.

Help Center FAQs

Frequently asked questions from Bajji Bajji users

To earn the referral bonus, your friend must register on Bajji Bajji using your referral link and make their first deposit. Once the deposit is confirmed, the bonus is typically credited to your wallet within 15–30 minutes. The bonus amount is 10% of your friend's first deposit, up to a maximum of ৳500. It will be added directly to your Bajji Bajji balance and can be withdrawn after meeting the applicable wagering requirement. You can check your referral history at any time under the "Referral" tab in your profile.

Bajji Bajji supports all major mobile banking services in Bangladesh, not just bKash. You can use bKash, Nagad, and Rocket for both deposits and withdrawals. Upay is also supported. If you have a bank account, direct bank transfers via the NPSB/BEFTN network are available too. For those comfortable with crypto, USDT wallet is another option. There are no extra handling charges on any withdrawal method — you receive the full amount you send.

Still not resolved?

The Bajji Bajji support team is always ready to help. Reach us on live chat now — average response time is 90 seconds.

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